CARE CALL CENTER REACHES MILESTONE

Vince: Hello everyone, I would like to take just a few moments to celebrate a really impressive event that happened here this last month. 
 
Our care call center is has taken its 9 millionth call. 

Now just imagine that, 9 million phone calls
 
For some of us it is difficult to remember how we are impacting the community we are all working to support. But at Care Call Center they know firsthand what it means to be on the frontlines and they have 9 million stories to share and experiences with the people we all support.
 
These 57 hard working employees answer on average about 2300 calls a day. Now that’s about 255 calls that CARE handles every hour. Our interactive voice response system handles about 85,000 calls a month while our customer service representatives work with just about 48,500 calls every single month. In addition to all of the calls, just this last year care has generated over 40,000 child support housing verifications for section 8.
 
So let’s all take just a few moments to congratulate each and every one of them. It takes the whole team to do this, and it’s an amazing milestone.

[NO AUDIO]
Congratulations CARE on your outstanding service
Number of CSRs – 50 CSRs, plus 7 Senior CSRs
In FY16 total calls handled by CSRs 584,000
Weekly average of CSR calls answered 11,500
Daily average of CSR calls answered 2300
CARE Mailroom sends an average of over 300 items daily
Teresa Shipman took the 9 millionth call on 3/8/17
CARE CSRs handle approx. 255 calls per hour!