Oracle – Customizing Help

Hello, my name is Barbara. In this tutorial, I'll show you how 
to add and edit help in a help window. A help window provides 
info on how to use a specific page or a part of the page. Let's 
go to the page where we want to customize help.

[No Audio: The user selects the My Team icon, then the New 
Person icon, then the Hire an Employee link]

I must turn on the help icons that are used to open help 
windows. We use this link on any help window to start 
customizing. 

[No Audio: The user turns on the Help icon, then selects the 
Help icon next to Persona Details, then Manage Custom Help link, 
then the Create button]

First, I want to add my own custom help in the help window. In 
this case, I'm adding a short FAQ, so I'll select text to get a 
text editor and FAQ as the help type.

[No Audio: The user selects Text from the Source drop-down menu, 
the selects FAQ from the Help Type drop-down menu]

The question for my FAQ is the topic title or link text that'll 
appear on the help window. Keywords will help users find my FAQ, 
and the description gives them a summary of the FAQ before they 
open it up. Finally, we enter the FAQ answer in the text editor. 

[No Audio: The user fills out the Topic Title, Keywords, and 
Description fields and adds the answer to the question in the 
text area.]

Now we see my FAQ in the help window and also in the help site 
with other FAQs. Aside from adding custom help, we can also edit 
existing help. I want to delete the last two sections because 
they don't apply to my company. 

[No Audio: The user deletes the last two sections with the text 
editor, then clicks Save and Close]

Now we see that the sections are gone, but I can always revert 
back to the original. 

[No Audio: The user clicks the Manage Custom Help link, selects 
the customized version, then selects the delete button. A 
Warning pops up and the user selects Yes to continue.  The user 
selects the original FAQ, then selects Active, then Save and 
Close]

Behind the scenes, we actually created a custom version of the 
existing help, which was automatically inactivated. I can just 
delete my custom version and activate the original. That's it. 
Thank you.