[on screen image] Oklahoma Department of Human Services logo

[narrator] Nearly one third of all Oklahomans receive services from the Department of 
Human Services.  

Today DHS serves customers through separate programs and views customers through 
multiple lenses. This can leave Oklahomans feeling like transactions. In partnership with 
the Office of Management & Enterprise Services and Accenture, DHS is taking the first 
steps in redefining the human service experience for customers, communities, and staff.  

The divisions of Child Support Services, Adult and Family Services, and Child Welfare 
Services, have collaborated to build an enterprise level, interactive portal, to better 
serve our customers and partners. In the near future, other DHS divisions can join this 
enterprise platform to create a single point of access.  

Cohesion among agency divisions and the technology to support it means the customer 
won’t be bounced from place to place trying to gather or provide information.  It also 
means customers can provide information electronically once and each division has 
access to it, and it means our staff will be able to take the time to provide human 
services, the work they came here to do, rather than process transactions.  

[on screen image] Oklahoma Department of Human Services logo

We are one DHS. OK Benefits will enable us to treat our customers the way we’d all like 
to be treated—respectable, efficiently, and effectively, with one beautiful result—more 
Oklahomans are safe, healthy, independent, and productive.