OKDHS Director Justin Brown: All right, so welcome everybody. I hope you heard my favorite music has 
been playing all morning. So if you all want to get in good with Wind and Fire is the very best thing you 
can listen to okay, if you've never snow skied to Earth Wind and Fire you're missing out. So it's the best 
way to break a bone or whatever. So are we good back to the rest of the state? Everybody? Good? 
Hello, everybody. Just wanted to say thank you for all for being here and welcome from what I 
understand. This is the very first all DHS meeting that has ever happened. So because we are live 
streaming to the entire state. So, thank you. 
Now In fairness to you know, Henry Bellmon during his time. There wasn't a lot of live streaming that 
happened back then so we've got to be a little fair to the teams before but thank you again for being 
here. In fact because it's the first team meeting. I wanted to take a selfie up here. We do this everybody 
wave or stand up or something. 
All right. We did it. Thank you all for being here. So I want to start by saying the message was a little 
cryptic in the email as to what we were doing today. So I apologize but there's no bad news today. So if 
you were looking for bad news or anything, we were just you know, I didn't even think about it. We're 
just sort of running hard and wanted to make sure to share that so this should be a fun time. So feel free 
to do whatever you do when you have a fun time. So I wanted to start by showing this is one of my 
favorite pictures from the last this is day 28. So from the last 28 days and that's work days. There's been 
a few weekends in there. I think but one of my favorite pictures because this is really one of my favorite 
things to do things to do is to go out to the county offices and meet the team and see what the 
challenges and opportunities are in the communities. 
I think really that's and we're going to get into that a little bit here in a minute, but where the real 
opportunity lies for our agency is To a to have a deep reinvestment into the communities themselves 
and really be the partner that we have been over the years and now with technology and the 
relationships were building we can be even better at that. So I'm actually going to take this jacket off. 
I'm not a jacket guy and I'm not as high guy and all that stuff. So Meyer and I'm sorry since you were 
both sides all the time one day. I'm going to get you in the office without a bow tie. It's going to be 
great. We're going to see how that works. Okay, so, all right, so I'm going to start off. Like I said to this 
one my favorite pictures, it did create a little bit of a firestorm. However, this was hashtag shorts on a 
Friday. So I did hear about this and I've actually heard about it from a couple of you this morning. So I 
want to make sure to point that out that you know, that's sort of the culture we're looking to build 
potentially so I have shorts on a Friday. So I wanted I wanted to start I have shared. 
A lot of this in the past and that's really a lot really? Okay. So how many organized today? I'm sort of 
freewheeling it here a little I got some notes but how we've worked in over the what I wanted it today is 
really talk a little bit about what's happened the first 28 days and share some of the strategy going 
forward share. What's what you can expect over the next roughly 60 days and then over the next 12 
months really just to sort of lead into what's happening and make sure everybody's on the same page 
together. So I have shared this slide with a lot of people already and there was intent behind that 
because we're looking for feedback here. This is really not like this is my idea and it's this is the idea. 
We're I'm just I'm just sort of framing the conversation so that we can really understand how these sorts 
of ideas resonate within the community within the communities themselves within our County offices 
within the corporate office. 
So if you have ideas, feel free to share on that's one of the culture pieces that we're looking to build as a 
true collaborative relationship, so I'm going to briefly Lee run through this and because a lot of people 
heard all this before and I can talk forever on this. So ultimately the our okay DHS strategy is to build the 
culture around the customer over the years. It feels to me 28 days in that over decades and generations 
of the agency things have just been added sometimes because it seems like it fits in certain areas but 
not necessarily always focused on the customer. So we're going to as a team take all of us to take a fresh 
fresh look and put the customer in the middle of the organizational chart and truly see where we serve 
the best and I think you'll see as we walk forward everything points back to the customer and the 
customer really is the person in need the vulnerable populations that we serve. And of course the 
taxpayer is one of those customers as well. We have to be good stewards of our money. So it's a 
customer-centric culture and we're also building a culture of being an elite employer. I'm a firm believer. 
I'm in the first 28 days and even before that as I thought about DHS is a private citizen that if you have a 
passion for serving if you really want to be a part of the community and serve those in need there is 
nowhere else. You should want to work the DHS. This is the number one place that you should want to 
work. And that's why I'm here because this is where I want to work. So we're going to build a culture of 
being an elite employer so that we can serve our customers in a better way again. I'm touching on these 
things as we visit over the future. I'm going to share lots more actual ways that we're going to make that 
happen. So thanks for your for your patience. Let me run through this sometimes about area. We are 
also the next stage. So once we've once we're starting to work on that culture and keep in mind, this is 
not sequential. It doesn't happen, you know, 1234 it all happens at one time because the goal is really to 
get to you'll see at the bottom is an Innovative culture. We're trying to build an environment that truly 
appreciates Innovation. 
So as the governor of looks forward to being a top 10 state it is in my Onion and maybe I'm biased but it 
is it is the most important for DHS and our agency to be a top ten agency if we're going to get to a top 10 
State. We are the driver of that. So we have to be Innovative in the way that we think and work and 
that's the culture we're trying to build. So we're finding our true north which really means we're 
understanding what's most important to our customer and that so ultimately the way I sort of share this 
in the public is I feel like we measure hundreds of things, you know, if you want to find a number or a 
statistic or metric you can find a hundred of them for any for any one particular idea. So with finding our 
true north really means taking a measured and thoughtful approach to whittling down those numbers to 
the top for each division for the top four or five numbers that we really think Drive value to our 
Customer because I'm a I've said a number of times it if everything is important. Nothing is important. 
And so we really need to figure out what is what are the things that we're trying to drive value for our 
customers. So that's finding our true. 
I'm going to get into that here in a little bit as well little bit deeper. Once we understand what our what 
the goals are here what the measures are then we're going to take a fresh look at our systems and 
processes and make sure that everything points to achieving those goals. Those fine-tuned well-thought-
out mindful goals, and that's that process and then throughout this entire opportunity. We are building 
collaborative relationships extremely important to work with not and when I say collaborate 
collaborative relationships, I meaning all of you all together with me different divisions internal 
relationships, but external relationships as well. We have some sister agencies that are passionate also 
about serving our people and our customers and we need to work together to serve those customers. 
We don't need to duplicate the roles that we play we work together and make sure our customers 
served in the right way, but that also means collaborative relationships with outside stakeholders as well 
and we'll talk some about that here in a little bit but it is the Your it is the governor's office that we've 
received incredible support from it is nonprofits Community foundations. Everybody in the outside 
world Foster families. Everybody who has ideas on best ways to serve we need to build a structure that 
really appreciates their feedback and their thoughts and absorbs it in the right way and and to the 
extent we can implement the programs that they serve our customers in the best way all of those things 
to me build an environment of true innovation. 
Hurry up. So I wanted to take a few minutes here and just look back over the last 28 days give a few 
minutes of my Impressions and then we'll move forward and talk about the future. So the first 28 days 
have really been meeting people understanding the agency really sort of trying to attempt to harness 
the passion that occurs within the agency. I have to say this all the time. First of all, I want to say thank 
you to all of you the the welcome has been overwhelming so warm and really shows the heart. I think of 
the people in this room and on the on the live stream is you'll have just opened your arms and brought 
me in and I honestly appreciate that. So thank you. But so I've been out meeting people people with 
extreme passion for those that we serve. I'm a believer that the people with the passion really want. 
Serve the people that are that are in need and it seems to me that over time. The agency has sort of 
been built in a way that hasn't been been the facilitator to allow those people who want to serve to get 
with the people who need service. So we're going to tear down the walls of the agency over the years 
and make sure that you all are serving in the way that you that you need to and want to so I've been 
walking around if my clicker would work here. There we go all over the place meeting people. You've 
probably seen it. I believe it or not. I really hate social media. I totally hate. I mean, I know you all have 
probably been following the Twitter feeds and stuff. I hate it. I mean like that picture on the bottom. I 
hate the way that I look all that stuff just like all of you. I'm sure I hate it but it's really important. It's 
really important because an agency of this size people need to know that we're out were really trying to 
get to meet everybody take a long time for me to get to all of the offices. In fact, I appreciate it. 
Reached out today and that yeah, I blanked on her name in Altus. She reached out to me through it 
wasn't teams it was link and she said hey, we'd like to see you. And so now we're putting on the 
calendar so excited about getting out and meeting people this can take a while. So that's why this social 
media thing is working. Trust me. I hear so much everybody else. All right. 
I'm still out meeting people and enjoying you have for it. Okay, there we go. Maybe that's our state. It 
really puts the first 30 days. Like I said just introducing myself building relationships understanding the 
agency itself the resources that we have available to us. We have as you all know offices all over the 
state. 
Jimmy Ledoux is as you most if not, all of you know, Jamie come on. She is coming in as the chief 
Innovation officer. So this is a brand new platform that we are starting here at DHS and honestly, the 
name itself indicates is it's sort of a revolutionary Concept in state government. So we are we are really 
like I mentioned early on we're trying to build this culture of innovation. And in order to do that. We 
have to actually be intentional about it. And so we are we are building and I'm going to show an org 
chart here a little bit but we are building a true from scratch Innovation platform that allows us and 
Jamie's a perfect fit for this but allows us to look out to what's happened in other states and what's 
happening across the country and what maybe hasn't even happened yet, but just an idea and see what 
we can bring back to our age. 
See to the state of Oklahoma so that we can be top 10 So Jamie over the last year or more has been 
with Casey Family Programs. I refer to it as a think tank. I don't know if that's the right term but a think 
tank for really the trends and the in the future of child welfare. It's a she's been the convener of all of 
these states really coordinating a lot of these efforts and so her experience of the last year will 
absolutely be the Catalyst to drive us forward for in our Innovation platform. So again, we'll get into that 
a little bit later. But Jamie is back. Thank you so much for for being back Jimmy. We appreciate you. 
Okay again, we're celery I may have to walk over here. There we go. 7150 5 and 3 here. Yes. 
So yes, we're in order. So next if the button will work. Dr. Myron Pope. 
Dr. Bob is the last of the four Chiefs chief of strategic engagement. He comes from UCO and higher 
education. If you have paid any attention recently the parties that they had for him. We're both 
beautiful and sort of sad. I think there was there was crying and but for us, it's Elation not yeah well 
from you but also from all the people that you work with I mean for us it's just a latian the opportunity 
to have. Dr. Pope here is is incredible. So he will be chief of strategic engagement or in fact, I like the cat 
out of the bag. So cheap 30 1766 people. 
Lots of them were crying it somewhere mad and but all of these over here where we were happy and in 
love with it, He's here. So Myron is chief of strategic engagement. If you think about it, if all of you out in 
the field, if you turn around you look out of the window if you are office and it's going to turn out 
rounded look at the window. Those are the people that Myron will engage with he is a the chief street. I 
was sort of look at his relationship officer. So really building strong bonds with our legislative partners 
with our tribal partners with foundations and nonprofits sort of the relationship platforms. We have an 
innovation platform with Jamie and a relationship platform with Myron. So these are these are things 
we have to have in order to be successful going forward. 
Okay, next we have Jennifer King. And so please come up and I did not share. What's I'm sorry, because I 
enjoy working on me in lots of different ways. 
Okay director of children's services, so Jennifer comes most recently from the Health Care Authority. 
She has deep experience in mental health behavioral health and really will help us to build what we're 
going to talk about. I don't think I've alluded to it yet, but I full mental health platform for our customers 
and for our team members, we really feel like there's this is my impression that there's a fair amount of 
trauma in our in our in our employees and our staff and in the agency and of course with the people 
that we serve so the opportunity to serve those people in a deeper way is one that we're going to work 
through very closely. So thank you for Jennifer's for joining us from the Health Care Authority. So 
director of children's services is will be a part of the CEO of platform trailers platform. So really another 
resource to serve all of those divisions that are affecting children. 
Okay, next here we go, Christy Blackburn. So as director of Adult Services Christy will share the same 
sort of strategy that Jennifer shares with the children side. So in the CLL platform, you all are a lot of you 
know Christi from prior years at DHS in the in the DD space as well as having lots of experience on in AFS 
in a PS and an aging sort of everywhere around the agency. And so the depth of experience that we are 
bringing back with Christie is one that we're really excited to add to the team. So thank you for joining 
us as well for coming back. 
I didn't I didn't do social media reaches on them. 
I just you would have been ahead of me, but I don't know, baby. 
Okay. Well I jumped ahead. Okay, there we go. Now went behind Okay. So there was a reason we didn't 
do this in the Sequoia building and it was the clicker. 
So anyways, um Oh, yeah, I'm sorry you all are free to sit. Excuse me. 
Okay, so here is the this is okay. I want to make sure this is very clear. This is the executive 
organizational chart sort of the chief level. I'm going to just layer on some functions below. This is not 
mean that this is an org chart organizational chart below this. So all of that is really being flushed out 
with your help. This is just the executive team that's being put in per has been put in place. In fact, I just 
realized only two of the people on the executive team have actually started. So this is what we do here 
is we all work like months ahead of time and before we even part of the agency. So anyway, so here's 
the sort of the main organizational chart from executive perspective and then here are bright shiny 
pictures with Myron's relationship face over here lots of likes and loves and sad faces from prior from 
prior position. So, okay, so I'm going to start to sort of clicking through this. 
I don't know if it's going to go in the right direction But ultimately Chief of Staff if you think about how 
the chief of staff position it is Thing associated with the actual organization so human resources and 
finance and legal and all of those things Samantha is Chief of Staff. Of course, it's a will be will be 
directing and supporting those functions within the agency. I will also share where Jennifer and Christy 
fit in so there we go Jennifer as director of children's services will be at that level. I seek some cameras. 
You're welcome to take a picture. We will send it out at some point in the not-too-distant future. So 
director of Children's Services, of course childcare licensing child support services to the extent you can't 
read it and I don't know how legible it is online, but child welfare from Foster's altogether and Children 
Services. 
Then Adult Services with Christy and here we go. There we go, Adult and Family Services APS aging 
Office of Public Guardian developmental Disability Services DD Council and client advocacy. So that's 
really that piece of the platform and then we have a new Behavioral Health platform as well that will 
really help to address a lot of the needs there and so bread is here. I saw him earlier. So thank you for 
your service as well Brett Chief Innovation officer. This is limited on this slide for a purpose I could jump 
into Jamie and I could I could say here's the platform. This is my idea. But that's not what we're doing. 
We are in order to be Innovative. You have to almost start from scratch. It isn't from scratch, but we 
have to really take a step back and be intentional in the way that we're going to Define this. I see lots of 
interdisciplinary Innovation teams just for my thoughts. 
So that doesn't mean it's how it's going to be because Jamie's the driver here, but a lot of 
Interdisciplinary team. So that's AFS working with child welfare, because we serve a lot of the same 
people. It's dmh coming in and sitting at the table. It's a really being the convener of all of the state 
agencies through Myron's help, of course because he has all this smiley faces and but the really being 
the table The Innovation platform is the table as well as having an implementation team because I 
realized that it's all great to come up with these wonderful ideas, but you've got to do them. You can't 
just stand here and talk on a slide show and make jokes. You actually have to go in the field and figure 
out how we Implement these ideas for the benefit of our customers. So I see an implementation 
platform as a part of the Innovation team as well so that it's so this is intentionally limited. Of course, 
here's Myron's long list of people to work with and you know as much as I joke about is social media 
presence, which is fantastic. It's you know, sort of what I do. 
I've just sit there watch TV with my family and follow you on social media. It's because he already has a 
lot of these relationships, you know, so I have some of these we all sort of have some of these but we 
need a central person in a central platform to coordinate everything together. And so I'm going to cut 
start calling them Senator or Governor or whatever. I'm going to call it but he's the man for that for that 
job. So that's the platform from an executive level perspective. So again, this is not an org chart below. 
This is just functions and ideas. And so we're going to work all together as a team to figure all this out all 
at once. Okay. So what to expect the next I'm going to go into the next 90 days and then I'm going to go 
into next 12 months. This will certainly you know, go I'm sure slower sometimes and I think it should or 
will and some things may accelerate. 
So give me some Grace and some of the time periods but the next 90 days you should see a I'm full of 
things one and we are actively working out. This now is the true north process. I mentioned earlier that 
we measure everything and when everything's important nothing is important. So we are in the middle 
right now of working with the divisions to understand the dozens and dozens of things that we measure 
and so the division leaders directors will be coming to trailer specifically with their list of all of the things 
that we measure and then we are going to work as a team to fine-tune that 245 things. In fact, we have 
a meeting on August the 29th. I believe I was have to look at Eric because my calendar there he is 29. 
Thank you, sir. August the 29th, which is the meeting where we will sit down as a team and work 
through all of those numbers. So I hope by the end of next month. We have our true north we can have 
another meeting because everybody needs to know what everybody's goals are. In fact this I was 
planning on sharing this but my family we do goal. 
As a family so my wife and I have goals together. We have goals for our family of four and then each of 
our kids have goals and the beauty of that is that all of those are laminated by the kids beds in our bed. 
We pray over them every night and it's what's amazing about it is my 11 year old daughter knows that 
there are three people fighting for her goals instead of her just fighting for her own. And so that's what 
we need to be as an agency is each fighting for each other's goals. So admits sure that that's the idea of 
the true north process and making sure we're all on the same page there. 
There's two okay implementation in early execution of the Innovation platform. So we're going to hit the 
ground running here Innovation is where we're trying to get and so we are not going to wait to get 
there. I expect that we will start to see teams forming very shortly with the goal of solving problems and 
taking advantage of real opportunities looking nationally. That's one of the things I mentioned when 
Jamie was up here is her presence nationally is very well respected just as respected as it is in this room. 
So one of her jobs, in fact, I think if she's doing one of the illustrations are evidences of her doing a great 
job as if she's not here much. She needs to be nationally talking to the state of Oregon or to the feds and 
figuring out what the right platform is for us. So I expect that to start soon further action towards 
culture change is a big one. 
So again, I just mentioned we can stand up here with a presentation until a bunch of But we have to 
actually deliver on it. And that means that we need to we have some ideas here. And in fact, we're 
starting next Tuesday on the first one and actually if you were in the first meeting that we had on the 
first day, we had Jeremy Kubacheck with giant worldwide here talking about the five voices and that's 
what we're going to start to implement next Tuesday. So none of this is I don't think public but it is now 
so we are we're starting just with the core executive team next week, but then I think it's like the next 
week or the next week that AFS is starting with their leadership team so that we can start to build that 
culture quickly throughout the agency. It's a challenge, of course to get to 6,000 people and build this 
culture soon. And that's we're building a sort of a highway with which to do that. So we're working on 
the traction platform. The governor's office uses attraction platform. I've used it in the past and it is 
extremely effective. And so we're going to work on that together to do a lot of things a lot of goal-
setting candidly as well and then family IDI. 
What about that or alluded to that a little bit when I talked about the girls in my family has that's where 
it came from was a family ID platforms were thinking about that in the not-too-distant future some of 
this. I can't promise next 90 days. I mean candidly that I would do it all today, but I recognize it's 
challenge to get out there and make sure we're doing the best job in making sure it sticks and it works 
with everybody. So the team is a good governor for me to slow down and say hey, let's wait Samantha is 
a great Governor slow down. Let's take six months in six months. We'll do this. So I'm going to try to 
press it. Okay. 
And then of course continued relationship building critical you're going to unfortunately have to see us 
on Facebook and Twitter and all that again and probably another couple of live streams here and there 
but it's important because the relationships that we build will bear fruit in with our customers in the 
future. So that's the next 90 days and then lots of celebrations if you know me at all you recognize my 
love for free cake. So anytime and please if you're in a county office anytime there's free cake, please let 
me know. I will I will do my very best to come sometimes I'll bring it. Just let me know where the party is 
and I'll bring the free cake, but we're going to celebrate, you know, the agency over the years of course 
has been in the news and in the public for you know, the issues that happen because there we deal with 
human beings but we are going to make sure that through our relationships. We really share the 
incredible things that you all do in this room and everybody does in the county. 
Is and in their community, so the celebrations will be over the top and we will be celebrating you all. So 
that's the next 90 days. Okay, what to expect the next 12. I'm sorry. I would jump the gun coworkers. 
We have incredible support within I jumped the gun. I'm sorry Governor. He really wanted to be here 
and he bet he has a this important Governor's thing and you know that had to travel to and we know 
how that works. But I did want to say we have just unbelievable support from the governor's office and 
every legislator. I've met they're all on our side and they have passion for who we serve and in fact, we 
have some Representatives Donnell is here harder. Where are you there? She's in the back. Secretary 
Buck also is here from the cabinet true supporters for what we do and great Partners moving forward. 
So I meant to lead into that before I hit play. Sorry. It's the clicker. But anyway, so I'd like to share this 
from the governor. Good morning is what he said. 
Governor Kevin Stitt: Good morning, my DHS coworkers. You know, I just wanted to take a moment to 
thank the thousands of you that work every day across our state to make the Department of Human 
Services a fantastic Department. You know, your team is such a vital part of demonstrating the heart of 
Oklahoma and each day. I know you selflessly work to improve the lives of all Oklahoma, so I can't wait. I 
can't thank you enough for doing that, you know earlier this summer. I appointed a new director Justin 
Brown and I know he has the heart to lead your agency. He has the heart for the underprivileged in our 
state and the children in our state and he is going to do a fantastic job. He has the business Acumen the 
organizational skills the leadership skills to move our great agency forward. So he's going to be fantastic 
leader. Thank you so much Justin for your leadership, you know my vision for Oklahoma's very clear and 
simple and it's to make, Oklahoma. 
Often State my purpose is to work with you to deliver a turnaround that ensures a better future for all 
four million Oklahomans, and especially the most vulnerable. So I wanted to take a moment to 
recognize those who have worked hard for DHS for many years. Thank you so much for your hard effort 
and your heart to move our state forward. So your knowledge is invaluable and helping Justin and the 
new team and helping me move our state forward. So as we move forward together as one team into 
the next era of service in our state I encourage you to dream big think outside the box. How can we do 
our jobs better? You know, and I want to make sure you know for things that we will take care of 
Oklahoma's families. We're going to promote the work we're going to promote income stability to 
increase self-sufficiency. 
So parents can care for their children and their families and be united in loving homes. Secondly, we're 
going to innovate and we're going to seek out solutions this support children to live safe and healthy 
lives by focusing on the needs of all Oklahoma children today. We know we can shape and protect an 
entire generation so they can be engaged, healthy contributors to society as adults and thirdly, you 
know for our low income seniors, we're going to work towards solutions that ensure that these 
individuals can remain safely in their homes as long as their health allows and forth, you know, we will 
love and care for Oklahomans with developmental disabilities integrating them into our world and 
supporting employment opportunities and independent living in their communities your work will help 
us build a top 10 state that will last for generations to come. So thank you again for all of your 
dedication for being such a wonderful state agencies. 
Yeah, I just want to remind you to dream big and make DHS the very best DHS in the entire country 
because I know you can do it. Thank you so much. 
OKDHS Director Justin Brown:  Well, like I said, we have support from all over the place. I met was 
Senator Lankford's team yesterday and they're all in we've got we've got a great opportunity to dream 
big as the governor said and I'm excited about working with you all to do that. So now I'm going into the 
next 12 months. This is where we sort of started dream big a little bit. I'm only have a few minutes left. 
So don't feel like you have to like settle in and engage here. But anyways, thanks 12 months green big. 
We're going to have you'll see a handful of physical building changes to promote some of the culture 
that we're working on. So not just in the Sequoia building. It's important to point out. We are also going 
to make reinvestments into our buildings in the county offices not just to make it a warm and inviting 
place for our customers to come certainly that is a goal but also to make sure that we're building this 
innovative. 
Environment across the entire DHS platform. So the Innovation doesn't start and begin in the Sequoia 
building it starts and begins everywhere within the within the platform and then further truly to build a 
collaborative culture within the agency. I mentioned it before working with one another but also 
working with sister agencies and Community Based nonprofits to help to solve problems. And so we're 
going to build County offices in such a way that we welcome people in to be a part of that service 
platform. 
Whoa. Hey. Hey. Hey trailer. How are you, buddy? Alright next 12 months. Okay. Okay, we're going to 
get to the governor again. Okay. 
You just to review if you didn't catch this before back to school. So the first day of school you okay? 
There we go the next so we're going to really focus on Mental Health the mental health needs of our 
customers and our team members. I mentioned that a little bit earlier. We've already had a handful of 
meetings and conversations around how to effectively do that. I think that we can serve our customers 
better if we are better served ourselves. So we're looking forward to supporting you and the team in 
that respect and then working to rebuild the workforce everywhere. I've gone over the last 28 days 
almost without exception the comment was made to me that hey we need help like there's there are a 
lot of not necessarily people things falling through the cracks because people are working so much 
harder than they did before which is great productivity is wonderful, but they need help in the field 
serving in a better way and being more responsive and and that's as just a result of budget. 
Issues we've had over the years and so we are going to work over the next sooner than 12 months, of 
course, but over the next 12 months to really rebuild the workforce with an eye towards customer 
service with a priority to those who are customer-facing if you are serving directly to our customer, 
that's the first opportunity but we will also be working to rebuild the workforce in support roles as well. 
So I wanted to make sure to point that out here. So I alluded to this a little bit up front but building the 
agency as a facilitator of local services to the community. I think this is a real opportunity that we have. 
We have I've mentioned it a hundred times but great Partnerships with people who are really interested 
in jumping in and helping us solve problems and creating new opportunities. We have other agencies 
OJA with secretary Buck he and I've had deep conversations. 
DMH Health Care Authority all of those agencies are ready and willing to jump in so Our office is to me 
need to be the convener. We need to be the host and a welcoming host to say if you can serve our 
customers by our side then we're going to work together to do that. And so we're that's one of the 
things you can expect over the next 12 months with some pilot programs here and they're really 
understanding how that works. One thing not just in this building but with the county offices in right 
now, I would love to make a challenge that you all take a step back spend some time and think about 
the services that your community needs and who's who provides those Services now, of course, we as 
an agency who that a law, but I promise you there are lots of third parties that serve our customers in 
each and every one of the communities that we serve in and so who are those people what are the 
services so that as we're building this platform out we can make sure we're inviting the right people to 
make sure that the people that we that we love on are taking care of and we wrap around them with 
our partners. 
We just signed an agreement through great work from the internal team. Jesse is here somewhere. I 
saw him earlier Regina and Sean all three of them presented yesterday for our new Innovative concept 
on how to fund fleet vehicles. So in the field over the next 12, certainly sooner than that, I've seen the 
deployment timeline. We have a plan for 750 new fleet vehicles to make sure to thank you. Yes good 
work to the team. That wasn't me. I just said that's a great idea and but really they came up with a 
fantastic solution David the finance team worked really hard on that. So thank you for everybody for 
working on that. But we need to make sure that as we serve our customers were doing it as safely as 
possible. These are state-of-the-art Vehicles brand-new 2020s with all of the safety features that you 
that you can get these days with the lane departure and all of those things. 
So we're excited about Serving our customers not only in the best way you can but in the safest way we 
can. 
And I'm ending on that. I think I think that's my last one. But ultimately the goal here is a state 
employees deserve the exact same things. If not better that the private sector employees deserve it. 
Yes. Thank you. Amen. Yes. So I mean that is something that that really resonated with me early on was 
this is a real chance for us with the help of the governor and the help of the legislature to really make 
being a state employee as rewarding as as it should be because we have more passion than anybody 
else. So I just wanted to sort of share that at the end. Sometimes I sort of feel like the guy running for 
class president when I'm up here promising everything, but I do want to make sure we all know that 
we're building a platform to actually deliver here. So we're excited to do that with your help. So I'm 
going to end. 
Maybe with a photo it may work there. It is Friday and shorts. So another short picture. I just want to 
end by again saying thank you for being here for the extremely warm. Welcome over 28 days for letting 
me walk by and interrupt in the field these County officer. They're working. They're working their 
hardest and I walk in and just, you know, I get loud and I look for cake and so I just want to say thanks 
for that and for the opportunity to serve alongside, so thank you for being here. Have a great day. 
All right. Let's do some music Earth Wind & Fire.