Hi class, welcome to Understanding Undistributed. 
We're gonna talk about undistributed payments 
and how that affects you as a CARE CSR. 
Before we begin, let's talk about how 
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By clicking on it, that will pause the video. 
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By clicking your left mouse button and 
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of the video as needed. During the video, 
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If needed, a transcript is also provided. 
So federal policy requires child support 
to do something with payments that it 
cannot distribute to a case. 
The reason that payments may not be 
distributed is because of a lack of 
obligation or order, the fact that 
child support's not sure where the money 
should go, whether it should go to the 
state as a state-owed balance or whether 
it should go to a CP or CP's. 
It could also be that the money needs to 
be refunded or could apply to a future date. 
This is a copy of the CARES undistributed 
script located on the info net page. 
You can find this script by searching 
using key word undistributed. 
The easiest way to access the UNDA Screen 
is through the Ribbon commands at the 
top of your OSIS screen. 
Another way to access the UNDA Screen is 
to type UNDA space and the AP number, 
which is the first six numbers of the FGN. 
You can do this by the next line on 
either Siri or CSML or any screen that 
features the next command line. 
The UNDA Screen is the primary screen 
used by CARE to view any undistributed 
payments at an AP level. 
And again, it's accessed by using the 
UNDA button on the ribbon or typing 
UNDA plus the AP number next to the 
Next command on the bottom line of 
most screens. So how do you know when 
to access the UNDA screen? 
Well, there are several signs that you can use. 
One is there's money in the UNDA field 
on the CFRRX screen. 
Two, there could be logs that indicate 
money has been placed in undistributed. 
Or three, the CP or NCP indicate they 
sent money in, but it is not showing in 
CFRRX or in Kl1 as being released. 
There may be several other ways that 
you can detect that money's in UNDA, 
but these are the three primary ways 
that you should be using as a CARE CSR. 
Let's break these down individually. 
CFRRX is the primary way to tell if 
there's money in undistributed. 
Remember though that undistributed money 
is listed by AP number, that means that 
even though you're looking at this on 
one case, the money actually may be 
from another case or intended for another case. 
This is one reason that you should be 
careful about discussing UNDA funds 
with a CP. Case logs are gonna be another 
way that you can tell if money was or 
is in undistributed, though you should 
use this in combination with CFRRX. 
Not only can they tell you if there's 
money in UNDA or was in UNDA, logs can 
often explain why the money was put there. 
This will help you explain to a party 
why the money was being held and if or 
when it may be released. 
This is an image of the KI1 screen. 
This is an image of the UNDA screen 
with the AP/FGN column highlighted. 
When reviewing the UNDA screen, 
the AP/FGN column will tell you if money 
is specifically for an FGN or case or if 
it is listed by AP, the first six 
numbers of the FGN. 
A listing by AP means we are unsure 
which case or if any case will 
receive those funds. 
It is important to make sure that you 
are utilizing your scripts and resources 
before discussing any money or UNDA 
balances with a CP. This is an image 
of the UNDA screen with the Entry Date highlighted. 
This is an image of the UNDA screen with 
the Last Name column highlighted. 
A word of caution, just because the 
person's last name is listed here, 
does not mean that the money will be 
issued to that individual or applied 
to their case. Again, use your tools, 
resources and scripts before discussing 
any UNDA funds with the CP.  
This is an image of the UNDA screen 
with the Original DC Code column highlighted. 
Don't forget to use your laminated code sheet 
to learn about distribution codes 
and what they mean. This is an image of 
the UNDA screen with the Undistributed Amount highlighted. 
This is the amount that's been placed in 
undistributed and must be resolved before 
being released to a case or to a party on a case. 
This is an image of the UNDA screen with 
the Undistributed Type column highlighted. 
Make sure and use your laminated sheet or 
M space UNDA Data to learn more about codes 
placed in the UNDA type column. 
This is an image of the UNDA screen with 
the Payment Type column highlighted. 
These payment type codes are also available 
on your laminated code sheet. 
This is an image of the UNDA screen with 
the Effective Date highlighted. 
This is the date that the payment was credited for. 
This is an image of the UNDA screen with 
the CFCD Data highlighted. This is the 
receipt date of the payment. 
This is an image of the UNDA screen 
with the Note Indicator column highlighted. 
This column shows whether a note was 
placed on that specific UNDA or undistributed item. 
This is an image of the UNDA screen with 
the Resolution Indicator column highlighted. 
Resolution indicator codes tell you 
more about each undistributed item, 
whether it's ready to resolve and 
which department, whether the Department of Finance 
at the State Office or the local district office 
has responsibility to resolve it. 
Please use your laminated code sheets or 
M space UNDA data to learn more about these codes. 
This is an image of the UNDA screen with 
the Department and Office column highlighted. 
This column indicates which department or 
office was the original entry office 
for the undistributed item. This is an 
image of the UNDA screen with the List Total 
section highlighted. The List Totals gives 
you a total balance of all money in 
undistributed at that time. 
Remember the Notes Indicator featured 
previously in the video? Well utilizing 
that column can tell you if there's any 
notes included or tied to a specific undistributed item. 
To review all notes you would tab to the 
line that you need and type in CFNI, 
then hit the enter key. 
And that will give you the details of that note. 
This is on top of any logs in the 
LogI or CSLogI screen. 
This is an image of the UNDA screen with 
CFNI typed next to a specific line. 
In some cases, the notes are gonna tell 
you what's happening with those funds. 
For example, you might see where it says, 
please apply $412.50 to current support 
on the 001 case and refund $32.20.
If the NCP calls regarding these funds, 
you can let them know that $412.50 is 
applied to the 001 case and that $32.20 
is going to be refunded to them. 
You would not need to send a message 
nor take any other action to explain 
to the NCP what's going on with their funds. 
Always make sure that you review the notes 
in CFNI as well as review the LogI and CSLogI screens 
to help explain what's happening with undistributed items. 
This is an image of the CFNI screen showing 
notes left by case workers. 
There are several different undistributed types. 
One of the ones that we'll talk about 
right now is edit errors. 
Usually that means that there is an error 
with the CP's information and when you 
correct that error, for example, a new address, 
usually that will correct the reason that money 
is in undistributed automatically within 
three to four business days. 
It's important that you go through your 
trading material, look at your scripts to determine 
what other undistributed codes may have 
automatic resolutions if you take certain actions. 
Take a moment and pause this video to 
review your scripts and training material 
to see if you can find any other undistributed 
items that may automatically resolve themselves. 
This is an image of the UNDA screen showing 
an excess and edit errors undistributed types. 
Hopefully this video has helped you learn a 
little bit more about undistributed items. 
But please make sure that you always use 
your resources and scripts to help you 
answer questions about undistributed payments. 
Also, feel free to review this video again 
if you need to. Remember that you can 
remind using the play bar located at the 
bottom of the video. You can also stop 
and replay this video at any time. 
Thank you for taking the time to learn more 
about Undistributed to help our customers.