INSIDE OKDHS -- HONORING QUALITY

Director Howard Hendrick: Every year I say this, and I never can believe it could get better than it got last year.  You guys always amaze me.  I mean, I am totally awed by how every year our agency continues to perform at unbelievable records.  The Quality process, many of you à some of you are here for the Best of the Best and may not be familiar with the Quality process.  Some of you in the Quality process, you know about this, but I think it would be good for everybody just to kind of refresh our memory.  

One of the things we're trying to do here is measure improvement and document that measurement and how the change happened and whether or not those changes really did result in measured improvements.  And so, the persons who evaluated these projects are usually from outside the agency, I don't know this year, I think they're still from outside the agency, who come in and assess all of our projects that are submitted and then based upon that they select who are our agency winners, who are the Honorable Mention winners.  Then, all of those projects are also submitted to the State Quality Awards group who have them independently reviewed for all state agencies to assess how well those projects actually measure and document the quality improvement.  

(music plays as a montage of Director Hendrick and several Best of the Best award winners is displayed.)

No Audio: Edmund Faagai -- Social Service Specialist II -- Best of the Best winner

Edmund Faagai: Well, it's the Best of the Best. It's à as far as I'm concerned, it's a very prestigious award.  I'm so honored that a group of my colleagues has elected me.  What it means to me is that nine years of services to the State of Oklahoma has not only meant a lot to me, but it's been sort of my calling.  I can't tell you; it's just great.  You do these things without thinking of or wanting to get recognized, but it's nice when they do, you know.  I don't think anybody in the Social Service field goes into this for any kind of self-recognition or anything like that.  They do it because it's what we feel like we need to do to help people in Oklahoma.  It's just a great thing to be recognized for something that you feel -- it's your calling. 

No Audio: Fonda Logston -- Director, Enterprise Program Management Division -- Quality Award Winner

Fonda Logston: It's exciting.  You know, we work a lot at the EPMO and sometimes we feel like we're butting our heads against the wall sometimes for change because our office is all about changing the way we do things.  And, so it's really exciting when you get recognized, that someone actually appreciates some of the changes that you've suggested and put in place. So, that's exciting and just to know that they're appreciated and that it's good work and it's quality work that other people notice, too.  

No Audio: Karen Duncan -- Director of Business Quality in Data Services Division - Quality Award Winner

Karen Duncan: I've always been very focused on quality in your work ethic, in your work efforts, and in the products you produce.  But, even more so today it's so important because of the budget and the things that are happening in State government and it affects OKDHS.  The more excellent, the better quality we can put into our processes, the less error prone they are so therefore we don't have to re-do things, the better services we can provide to our consumers, our customers out there. We can just provide so ... more enhanced features and functionality by providing excellent services, excellent products.  

No Audio: Larry Brown -- Children and Family Services -- Quality Award Honorable Mention

Larry Brown: If you have that little extra motivation, if you can get some encouragement from the people that you work with and some recognition like we're getting today, it really helps to make that happen, I believe.

No Audio: Carlissa Parker -- Oklahoma Child Support Services -- Best of the Best Winner

Carlissa Parker: I think it's, you know, a really great honor for all of us to be recognized.  It makes us feel good and it, you know, makes us want to do better and drive harder not just for the children but, you know, it is nice to be recognized every once in awhile, so.  

No Audio: Heidi Randell -- Assistant Director of Oklahoma Child Support Services -- Quality Award Winner

Heidi Randell: The key to exceptional work is quality teamwork.  We all work together.  We all have a mission that we believe in.  We believe wholeheartedly not only in the mission of Child Support but the mission and vision of DHS as a whole for healthy families.  It's important for us and as long as we all have that goal and mission, we always strive to do more and more things.  We actually have more projects on the table than we possibly have the resources to work right now.  There's so many great ideas. 

No Audio: Karen Luman -- Human Resources Manager -- Quality Award Honorable Mention

Karen Luman: I think it feels really good mostly because we collaborated with another division and we were able to work together and come up with this.  It wasn't just HRMD.  It was also IT that worked with us.  We couldn't have done it without them.  

No Audio: Elizabeth Rennie -- Child Support Caseworker -- Best of the Best Winner

Elisabeth Rennie: I love being able to make a contribution.  It really gives me a sense of worth in the work that I do. 

No Audio: Paula Moore -- Career Development Specialist -- Quality Award Honorable Mention

Paula Moore: It helps me know that I'm accomplishing my job and just gives me great satisfaction.  When I started with DHS that was my goal -- to help people, you know, make their lives better and become more self-sufficient and help them get better for their families.  

No Audio: Margot Barnes -- Human Resources Manager -- Quality Award Honorable Mention

Margot Barnes: It's very good because what we do often goes unnoticed and yet we're the ones that need to get people or assist people in hiring people quicker and better.  So, this recognizes our efforts at doing that and accomplishing the agency's mission.  

No Audio: Nick Gribnau -- State office of Child Support -- Quality Award Honorable Mention

Nick Gribnau: It's great!  Especially when the work that's done is serving the people of Oklahoma. It really makes you feel good as a public service or a servant that you are doing such a good public service and that the State is so willing to help you do those things.  

Director Hendrick: Thanks for being the Best of the Best and representing each of your offices and groups so well, and congratulations on all the innovations that continue to be created through all the Quality Awards.  You're doing an awesome job and if I can help make it better, let me know, too.  Thank you very much.

2011 BEST OF THE BEST

Cheryl L. Willie
Peggy Wilson
Larry G. Swepston
Jonna D. Ard
Christina F. Lorey
Nancy C. Adkerson
Pamela D. Richey
Sandra L. McAdoo
Linda R. Norwood
Jonna L. Sanderson
Jena L. Waller	
Cindy A. Sperry
Robert J. Havens
Kelli J. Bates
Dorothy M. Barnum
Sandy D. Bourquin
Sherrie L. Jaramillo
Melissa R. Shaw
Sheryl L. Mather
Pamela S. Brown
Richard F. Dawes
Robert L. Finnell
Sharla C. Tapper
Sherwana J. Gathers
Keri J. Harlow
Janice A. Frey
Malea M. Morris
Diane C. Hill
Debra J. El Kouri
Donna M. Crabb
Brendy J. Huffman
Linda G. Simpson
William (Chris) C. Ranskins
Rick L. Steen	
Clora Renee Fields
Hank H. Reynolds
Karol A. Daniel
Edmund P. Faagai
Helen M. Naifeh
Valerie V. Everhart
Debra L. Meek
Melissa S. Christman
Colby S. Green
Lorene C. Ballard
Jayci D. Howerton
Rhonda J. Tickel
Naomi B. Chupp
Tammy E. Leach
Michelle Y. Mosley
Angel M. Medina
Deborah A. Lowe
Nellie L. Cervantes
Kimberly D. Long
Michelle R. Scott
Garry L. Clymer
Janet C. Winters
Richard E. Whitley
Heidi K. Stukes
Casey Letran
Laronda O. Johnson-Baker
Donna C. Wills
Claudia Johnson
Xan Robertson
Katie A. Weatherly
Barbara A. Epperson
Janet L. Karner
Stephanie E. Rogers
Sylvia L. McCalin
Mary E. Bush
Sandra A. Kenison
Angela S. Burton
Robyn W. Lindemann
Tara L. Tate
Gerald G. Lawrence
Fabian Rodriguez
Jennifer L. Stevens
Earl R. Smith
Janet A. McLane
DeLania S. Willis
Richmond (Rick) D. Harjo
Dondi R. Ross
Mirana R. Hall
Kayla M. Blades
C. Ranae THiessen
Andrea M. Lauderdale
Mary R. Johnson
Barbara A. Maxwell
Michael W. Linder
Tammy F. Williams
Linda S. Hall
Kimberly K. Sober
S. Mike "Neal
Chris L. Koehn
William R. Wilson, Jr.
Susan C. Gilliland
Susan L. Kee
Gaila J. Smalley-Cossey
David J. McLain
Adele I. Jack
Rena D. Bigby	
Brian W. Maloy
Karen D. Favoloro
Keck F. Upchurch
Dena K. Thayer
Wanda J. Jackson
Amy D. Conway
Carolyn E. Koger
Richard A. Resetaritz
Sarjoo Shah
Kenneth E. Love
Christi F. Fore
Loretta A. Cao
John R. Guin
Lance A. Robertson
Jill K. Brown
Doris K. Sebert
Eva R. Deaton
Joan E. Weaver
Judy K. Watson
Cheryl K. Kilgore
Victoria W. Foster
Gerald (Ronnie) R. Combs, Jr.
Jo Ann Goin
Cheryl A. John
Charles M. Phipps
Jeanetta E. Lang
Stephen R. Ford
Michelle R. Spears
Candice T. Mathis
Wayne Flanagan
Annie L. Blair
Nicole L. Dewberry
Charlene A. Garren
Tina W. Morrison
Kenneth R. Cox
Dawn C. Zellner
Marti L. Wallace
Micky Kellum
Ginger L. Hickey
Adrianne (Cameo) C. Hardwick
Sherry V. Box
Maria D. Canales
Andrea (Nikki) N. Williams
Amanda S. Tucker
Dana D. Rogers
Michael J. Kubier
Lynette A. Patterson
Susan D. Williams
Lani N. Mendez
Brenda L. Weeks
Elisabeth L. Rennie
Carlissa A. Parker
Jordan H. Burt	
Cynthia J. Davis

2011 PARTNERS

Lyneete A. Patterson
Susan D. Williams
Lani N. Mendez
Brenda L. Weeks
Elisabeth L. Rennie
Carlissa A. Parker
Jordan H. Burt	
Cynthia J. Davis

QUALITY AWARD TEAM -- COST ALLOCATION TIME SHEETS:

Varghese C. Joseph
Lara Kitchen
Pam Lindsey
Scott Melton
Bryan Moore
Marcella Sultzbach
Stephen White
Melissa Williams

QUALITY AWARD TEAM -- CASE INITIATION / FAST TRACK:

Angela Beeso
Tammy Bruce
Linda Burklin
Jeannine Butler
Catina Drywater
Melissa Fogaley
Jamie Jackson
Amanda Silvy
Karen Smith

QUALITY AWARD TEAM -- BUZZ OKLAHOMA CHILD SUPPORT SERVICESÆ EXCITING NEW COMMUNICATION TOOL:

Konrad Baltes
Gary W. Dart
Elaine Hudson
Tawana Laurent
Diedre Lockwood
Rachel Mitchell
James Resek
Jeff Wagner

QUALITY AWARD TEAM -- OKLAHOMA CHILD SUPPORT SERVICES DEBIT CARD ACTIVATION:

Renee Banks
Steve Byrom
Cory Cloud
Kelley Copeland
Karla Crawley
Cynthia Edwards
Dave Gullick
Larry Kelly
Jon Kirchen
Daniel Lindsey
Barbara Millikan
Tiffany Patswald
Heidi W. Randell
Dan Reiss
Ronald Taffe
William Thompson
Steve Tunder
Kent Vice
Dawn Zellner

QUALITY AWARD TEAM -- SPEED-E-TRAVEL REDESIGN:

Adam Barber
Rob Cannon
Ed Erwin
Bill Landis
Bryan Moore
Scarlet Moore
Millard Peacock
Robert Weaver
Stephen White

QUALITY AWARD TEAM -- SYMPHONY:

Sunni Bolt
James Conway
Karen Duncan
Christi Fore
Deb Garret-Palmer
Mary Grissom
Deb Hudson
Jim Hutchison
Colleen Kilts
Fonda Logston
Leea Mote
JG Nair
Don Norris
John Nyberg
Glenn Phillips
David Porta
James Randell
Becky Rimmer
Aleta Seaman
Sarjoo Shah
Greg Thrasher
Linda Warner
Susan Young

QUALITY AWARD TEAM -- FREE GENETIC TEST PROJECT:

Christy Duncan
Thelma Evans
Sarah Ford
S. Brooke Gatlin
Melanee Kistler
Cheryl Lea
Fred Martens
Kieran (Kurt) A. Morgan
Ronnie Owens
Kelli S. Price
Benjamin Williams
Roetta Yeboah

QUALITY AWARD TEAM -- COLLECTIONS ROUNDUP:

Danetta Berry
Barry Brooks
Michelle Center
Karla Crawley
Dave Gulic
Kristel Horner
Anthony "Tony" Jackson
Kelli Keith
Leslie Lewis
Teresa Manzo
Joanna Miller
Dorinda Morris
Lesley Morrison
Grant Neel
Tina Parsons
Tiffany Patswald
Kim Priegel
Heidi Randell
Melissa Stephens
Mary Thompson
Deborah Waltz
Tatiana Williams
Elizabeth Wilson

2011 HONORABLE MENTIONS:

The "Whire"
Office of Professional Development and Training Gets Wired! Project
Area III Resource Expo 2010
ELDERS Project
Bridge to the Future Grant - Customer Service Initiative
TASK-BASED REORGINIZATIONS in McCurtain and Pottawatomie county offices
Cold Case
Midwest City NOSD Fast Track Project
Oklahoma Child Support Services Enhanced Customer Service Through Re-Certification
OKDHS Subsidized Employment Program
AMS System Process Improvements
Enhancement to Auto Programming
Introduction to Process Improvement Training Development and Deployment
EBT Key Entered Transaction Reduction
Functional Needs Assistive Technology Kits
Food 4 Kids
Family Service Initiative
Enterprise Survey Tool Project
Child Care Restricted Registry - JoshuaÆs List
Strategic Communications Plan
Banding Together